This policy explains how Parsela handles personal data across our platform and website — what we collect, why, and the rights you have. Questions? Write to [email protected].
Parsela Private Limited (“Parsela”, “we”, “us”), a company incorporated under the Companies Act, 2013, operates the Parsela platform and website at parselaai.com (the “Service”). This policy describes how we collect, use, disclose, and protect personal data.
For the purposes of applicable Indian data-protection law, Parsela acts as the Data Fiduciary in respect of personal data for which it determines the purpose and means of processing, and as a processor in respect of personal data it processes on behalf of its business customers under the Terms of Service.
This policy applies to personal data we process about: visitors to our website; authorised users of our business customers who use the Service; and individuals whose personal data appears within documents and communications our customers submit for processing.
Parsela is a business-to-business platform. It is not directed at consumers or children, and we do not knowingly collect personal data from children.
Depending on how you interact with us, we may collect:
| Category | Examples |
|---|---|
| Account & contact | Name, business email, phone number, job title, employer, login credentials. |
| Usage & device | IP address, browser type, device identifiers, pages viewed, actions, and timestamps. |
| Customer content | Shipment documents, booking requests, emails, and related commercial records a customer submits, which may incidentally contain personal data. |
| Communications | Messages, support requests, and correspondence you send us. |
| Cookies | Data collected via cookies and similar technologies (Section 09). |
We process personal data only for specified, lawful purposes, including to:
Lawful basis. We rely, as applicable, on your consent, the necessity of processing to perform a contract, our legitimate interests in operating and improving the Service, and compliance with legal obligations.
Parsela uses machine-learning models to extract and interpret information from documents. We are committed to handling customer content responsibly; where it informs model quality, we apply appropriate safeguards. We will update this section with further specifics as our practices are formalised.
We do not sell personal data. We share it only as described below:
The Service is hosted on cloud infrastructure. Because our infrastructure may be located outside India, personal data of individuals in India may be transferred to and processed in other countries. Where we transfer personal data across borders, we apply appropriate safeguards as required by applicable law.
We retain personal data only for as long as necessary for the purposes described here, or as required to comply with legal, accounting, or reporting obligations, after which it is deleted or anonymised.
We use cookies and similar technologies to operate the Service, remember preferences, and understand usage. You can control cookies through your browser settings.
Subject to applicable law, you may have the right to access the personal data we hold about you; request correction or completion of inaccurate data; request erasure; withdraw consent where processing is based on consent; nominate another individual to exercise your rights; and lodge a grievance or complaint.
To exercise any of these rights, contact us using the details in Section 12. We will respond within the timeframes required by applicable law.
We implement reasonable technical and organisational security measures appropriate to the sensitivity of the data, including access controls, encryption in transit, and audit logging. In the event of a personal-data breach, we will notify affected individuals and the relevant authority as required by applicable law.
For any questions, requests, or complaints about this policy or your personal data:
We may update this policy from time to time. When we do, we will revise the “Updated” date above and, where changes are significant, provide a more prominent notice.